Customer Service Team Lead
3 weeks ago
About the Role
We are currently recruiting for a Customer Service Manager to join our store team in Kingswood, Bristol.
This is a full-time role and being flexible with your working pattern will be essential.
Key Responsibilities
- Drive your team to deliver personable, polite and prompt service in the checkout area.
- Act as a role model, displaying exceptional service to our customers.
- Be highly visible and approachable to customers and your colleagues.
- Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area.
- Ensure compliance of company stock control procedures within the appropriate timelines.
- Ensure company property, cash and stock are secure at all times.
- Play a vital part in continuing to make our stores a fun place to work.
About You
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service.
It is essential that applicants have the following:
- Experience of managing a small to medium-sized team, in a fast-paced retail environment.
- Strong numerical and problem-solving skills.
- A flexible approach and a 'can-do' attitude.
- The ability to think on your feet.
Why B&M?
At B&M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing down...and with that, the possibilities for you are endless.
What We Offer:
- Job stability and a clear path for your career progression and internal development.
- Amazing on-the-job training.
- 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy.
- Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more.
- Wellbeing support & guidance through our Employee Assistance Programme.
- A stable & permanent 40-hour contract.
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