Customer Excellence Team Lead

7 days ago


Bristol, Bristol, United Kingdom CV Elite Ltd Full time
Excellence in Customer Service

We are seeking a driven and experienced Customer Excellence Advisor to join our evening team on a permanent basis at Arthur David Food with Service, an award-winning family business. Our company is renowned for supplying fresh, ambient, and frozen quality products to various customers including manufacturers, schools, and hospitality.

This exciting opportunity will see you working closely with staff and customers, providing outstanding support through instructing, mentoring, and training team members. You will also be responsible for delegating tasks and motivating the team to achieve specific objectives.

  • Solution driven & ability to resolve conflicts
  • Knowledge of computer applications
  • Employee training experience
Benefits Package

We offer a comprehensive benefits package which includes:

  • Free parking
  • Discounted products
  • Free tea, coffee, and fruit on site
  • Christmas Food hamper providing you with everything you need for an amazing Christmas dinner
  • Enhanced maternity/paternity benefits
  • Additional day off for your birthday
  • Following 2 years' service, increased annual leave entitlement and company sick pay scheme
  • Staff BBQs, events, and awards
  • Training and development opportunities
Requirements

To be successful in this role, you must be able to commute or relocate to Bristol, BS39 5XR. Experience in a call centre type environment where you can take in excess of 100 calls per day is preferred. In accordance with our Drug and Alcohol policy, we will be testing all new employees at induction.

Job Type: Permanent
PAY RATE: £14.20 per hour expected hours 37.5 per week.


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