Medical Receptionist

22 hours ago


Romford, Greater London, United Kingdom North Street Medical Care Full time

Job Summary

We are seeking a highly skilled and organized Medical Receptionist to join our team at North Street Medical Care. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Main Responsibilities

• Maintain and monitor the practice appointment system

• Process personal, telephone, and e-requests for appointments

• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately

• Signpost patients to the correct service

• Initiate contact with and respond to requests from patients, team members, and external agencies

• Photocopy documentation as required

• Data entry of new and temporary registrations and relevant patient information as required

• Input data into the patient's healthcare records as necessary

• Direct requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team

• Manage all queries as necessary in an efficient manner

• Carry out system searches as requested

• Maintain a clean, tidy, effective working area at all times

• Monitor and maintain the reception area and notice boards

• Support all clinical staff with general tasks as requested

• Book transport and interpreter

• Take payment from patients using Sumup payment card reader and petty cash

Requirements

• Educated to GCSE level or equivalent

• Experience of working with the general public

• Excellent communication skills (written and oral)

• Strong IT skills

• Clear, polite telephone manner

• Competent in the use of Office and Outlook

• Effective time management (Planning & Organising)

• Ability to work as a team member and autonomously

• Good interpersonal skills

• Problem-solving & analytical skills

• Ability to follow policy and procedure

Desirable

• GCSE Mathematics & English (C or above)

• AMSPAR Receptionists Qualification

• NVQ Level 2 in Health and Social Care

• EMIS user skills

About Us

North Street Medical Care is a high-achieving surgery with just under 21,000 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. We are a friendly and enthusiastic team, and we require a Medical Receptionist with initiative, drive, strong interpersonal, admin, and IT skills to join our team.

Working Hours

The position we have to offer is for 35 hours per week working five days on Monday (5 hours), Tuesday (hours), Wednesday (hours, 1 hour unpaid lunch break), Thursday (hours), and Friday (hours, 1 hour unpaid lunch break). Candidates must be willing to work occasionally on Saturdays and Bank Holidays as required on mutual prior agreement.



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