Medical Office Coordinator
2 weeks ago
About North Street Medical Care
We are a high-achieving medical practice with a team of enthusiastic and friendly staff. We are looking for a skilled Medical Receptionist to join our team in Romford.
Job Summary
We are seeking a highly organized and communicative Medical Receptionist to provide exceptional patient care and administrative support. The ideal candidate will have excellent communication skills, a 'can-do' attitude, and the ability to work effectively in a fast-paced environment.
Main Responsibilities
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient's healthcare records as necessary
- Direct requests for information, such as SAR, insurance, or solicitors' letters, and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Book transport and interpreter
- Taking payment from patients using a payment card reader and petty cash
Person Specification
- Essential:
- GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem-solving & analytical skills
- Ability to follow policy and procedure
- Desirable:
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
- EMIS user skills
About the Role
This is a part-time role working 35 hours per week, with a flexible schedule that includes occasional work on Saturdays and Bank Holidays. The successful candidate will be a team player who is able to work effectively in a fast-paced environment and provide exceptional patient care.
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