Medical Receptionist Full-time

3 months ago

Romford, United Kingdom North Street Medical Care Full time

Job summary

We are looking to recruit a part-time Receptionist to join our friendly Practice team in Romford.

North Street Medical Care is a high achieving surgery with just under 21,000 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The position we are recruiting for is based at North Street, but the candidate would need to help cover reception at the Health Centre in Ashton Gardens on occasions.

The receptionist we are looking for must have good communication skills, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.

The part-time Receptionist will be complemented by a team of enthusiastic and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills.

The position we have to offer is for 35 hours per week working five days on Monday ( 5 hours), Tuesday ( hours), Wednesday ( hours, 1 hour unpaid lunch break), Thursday ( hours), Friday ( hours, 1 hour unpaidlunch break)

Candidates must be willing to work occasionally on Saturdays and Bank Holidays as require on mutual prior agreement.

Main duties of the job

We are using EMIS web as our clinical system.

NHS receptionist experience is not essential, but a previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.

About us

The North Street Medical team consists of 5 GP partners, salaried GPs, nurses, ANP, Clinical Pharmacists, Health care Assistant Physician Associate and Advanced Paramedic Practicioners.

Have a look at our website

facebook and twitter

Job description

Job responsibilities

North Street MedicalCare

Receptionist job description &person specification

Job Title: Medical Receptionist

Line Manager: Reception Manager

Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

a. Maintainingand monitoring the practice appointment system

b. Processpersonal, telephone and e-requests for appointments

c. Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

d. Signpostpatients to the correct service

e. Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

f. Photocopydocumentation as required

g. Dataentry of new and temporary registrations and relevant patient information asrequired

h. Inputdata into the patients healthcare records as necessary

i. Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team

j. Manageall queries as necessary in an efficient manner

k. Carryout system searches as requested

l. Maintaina clean, tidy, effective working area at all times

m. Monitorand maintain the reception area and notice boards

n. Supportall clinical staff with general tasks as requested

o. Booktransport and interpreter

p. Takingpayment from patients using Sumup payment card reader and petty cash

Allpersonnel should be prepared to accept additional, or surrender existingduties, to enable the efficient running of the practice.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

Desirable

GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care EMIS user skills

Experience

Essential

Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.

Desirable

NHS receptionist/admin experience is not essential.

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