Medical Office Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled and organized Medical Receptionist to join our team at North Street Medical Care. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.
Main Responsibilities
Maintain and monitor the practice appointment system
Process personal, telephone, and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
Signpost patients to the correct service
Initiate contact with and respond to requests from patients, team members, and external agencies
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients' healthcare records as necessary
Direct requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Book transport and interpreter
Taking payment from patients using Sumup payment card reader and petty cash
Person Specification
Educated to GCSE level or equivalent
Experience of working with the general public
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem-solving & analytical skills
Ability to follow policy and procedure
Desirable
GCSE Mathematics & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
EMIS user skills
Experience
Previous public-facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
About Us
North Street Medical Care is a high-achieving surgery with just under 21,000 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. We are a team of enthusiastic and friendly staff who are committed to providing exceptional patient care and administrative support to our healthcare professionals.
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