Band 3 - Children's Outpatient Receptionist

4 weeks ago


Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

Children’s services

Our busy Children’s Department covers two sites - Queens Hospital in Romford and King George’s Hospital in Ilford. We deliver a comprehensive range of general medical and surgical services to our local population and have two inpatient wards, one with a co-located 4 bedded HDU, a day unit with a POSCU and haematology service, two outpatients’ departments with a GP ‘hot clinic’, a team of Clinical Nurse Specialists and a Children’s Community Nursing team.

Our 32-cot level 2 NICU has community and outreach teams to support babies on discharge.

We have two ED’s for children, one on each site, and their combined attendances are among the busiest in the country with over 62,000 children’s attendances each year.

Our Children’s team is expanding and is led by our Senior Nursing Team. When you come here, you’ll always be learning; developing your knowledge and ensuring your skills are kept fully up to date. You will be supported by Clinical Nurse Educator, Advanced Neonatal Nurse Practitioners and Quality managers, together with a friendly multidisciplinary team and a corporate training and development team. We have in house leadership programmes and work with a range of universities to ensure you can progress through academic pathways to support your career development.
We know it takes happy, motivated staff to produce patient satisfaction, so we’re investing in making our hospitals great places to work. It’s about living our values: Passion, Responsibility, Innovation, Drive and Empowerment - the PRIDE at the heart of all we do.

Provide a comprehensive range of administrative services to the outpatient Team. This will include liaising with other departments and services and responding effectively to enquiries from the general public, service users, referrers and other agencies. To provide a visible and accessible support to all children and families within the Paediatric Ward areas. The post holder will provide an efficient and effective clerical support service to nursing and medical staff at ward level ensuring the entire ward IT systems are updated as required to improve indirect patient care and the patient experience. The post holder will promote and encourage a caring and sympathetic environment for children, relatives and staff ensuring that high standards of service are continually maintained, through active coordination of the friends and family audits and ensuring the needs of children and families are paramount. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.

Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.

As we recover from Covid-19, we’re proud to be leading the way in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.



  • Romford, United Kingdom Barking, Havering and Redbridge University Hospitals Trust Full time

    Our Trust is looking to recruit a receptionist in our busy outpatient department at Queens Hospital. The post holder should be conscientious, have excellent customer service, communication and people skills. The post holder would be working closely with outpatient nurses and clinicians. You would be expected to deliver a high level of support to patients...


  • Romford, Greater London, United Kingdom Barking, Havering and Redbridge University Hospitals Trust Full time

    Our Trust is looking to recruit a receptionist in our busy outpatient department at Queens Hospital. The post holder should be conscientious, have excellent customer service, communication and people skills. The post holder would be expected to deliver a high level of support to patients ensuring a good patient experience. The knowledge of hospital systems...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Our Trust is looking to recruit a receptionist in our busy outpatient department at Queens Hospital. The post holder should be conscientious, have excellent customer service, communication and people skills. The post holder would be working closely with outpatient nurses and clinicians. You would be expected to deliver a high level of support to patients...


  • Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Our Trust is looking to recruit a receptionist in our busy outpatient department at Queens Hospital. The post holder should be conscientious, have excellent customer service, communication and people skills. The post holder would be working closely with outpatient nurses and clinicians. You would be expected to deliver a high level of support to patients...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Are you passionate about improving the experience of patients who use our hospitals? We are looking for an enthusiastic and motivated individual to join our Patient Administration Outpatient Department at Queens Hospital. To provide a comprehensive, professional and efficient reception service to both the multidisciplinary teams and patients of the unit....


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are looking to looking to recruit a Band 3 administrator to come and work and be part of a new Hospital at Home team and service. We are looking for someone who will work within the Children’s Hospital at Home team and be responsible for providing an efficient and effective administration service for the Children’s Hospital at Home Nurses team. You...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are looking to looking to recruit a Band 3 administrator to come and work and be part of a new Hospital at Home team and service. We are looking for someone who will work within the Children’s Hospital at Home team and be responsible for providing an efficient and effective administration service for the Children’s Hospital at Home Nurses team. You...


  • Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are looking to looking to recruit a Band 3 administrator to come and work and be part of a new Hospital at Home team and service. We are looking for someone who will work within the Children's Hospital at Home team and be responsible for providing an efficient and effective administration service for the Children's Hospital at Home Nurses team.You will...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Are you passionate about improving the experience of patients who use our hospitals? We are looking for an enthusiastic individual to join our Patient Administration Team in the Outpatient Department, Queens Hospital as an Apprentice Receptionist. You will provide a professional and efficient reception service to both the multidisciplinary teams and...

  • Band 8b Matron

    2 weeks ago


    Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are seeking a motivated and experienced Band 8b Children's Nurse to join our growing Children's Directorate as Matron for the Children's Emergency Department (CED). This post is 0.6 wte and is one of two Matron posts leading the department You will play a pivotal role in shaping a compassionate, equitable, and transparent working environment aligned...


  • Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Are you passionate about improving the experience of patients who use our hospitals?We are looking for an enthusiastic individual to join our Patient Administration Team in the Outpatient Department, Queens Hospital as an Apprentice Receptionist.You will provide a professional and efficient reception service to both the multidisciplinary teams and patients...

  • Band 3

    2 weeks ago


    Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Children's servicesOur busy Children's Department covers two sites - Queens Hospital in Romford and King George's Hospital in Ilford. We deliver a comprehensive range of general medical and surgical services to our local population and have two inpatient wards, one with a co-located 4 bedded HDU, a day unit with a POSCU and haematology service, two...

  • Band 8b Matron

    3 weeks ago


    Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are seeking a highly motivated and experienced Children's Nurse to join our growing team for a job share opportunity as Matron for the Children's Emergency Department CED. You will play a pivotal role in shaping a compassionate, equitable, and transparent working environment aligned with our Trust values. Collaboratively, you will ensure the delivery of...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    The post holder will provide a flexible administrative support service across the diabetes Service as required by workload demands and agree priorities in liaison with the Diabetes multi-disciplinary team (MDT). It is essential that the post holder has good communication skills, is organised and assertive in dealing with patients, carers and health...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    The Sunflower Suite is seeking a committed ward clerk/receptionist to join the team. This is a busy department that treats both malignant and non-malignant Haematology and Oncology patients either as a planned attendance or as an emergency. The unit is open Monday-Friday 08.00—20.00 and Saturday 09.00-17.00, the successful post holder would be expected to...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Sunflower Suite is seeking a committed ward clerk/receptionist to join the team. This is a busy department that treats both malignant and non-malignant haematology and oncology patients either as a planned attendance or as an emergency. The unit is open Monday-Friday 08.00—20.00 and Saturday 09.00-17.00, the successful post holder would be expected to work...

  • Band 8b Matron

    2 weeks ago


    Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are seeking a motivated and experienced Band 8b Children's Nurse to join our growing Children's Directorate as Matron for the Children's Emergency Department (CED).This post is 0.6 wte and is one of two Matron posts leading the departmentYou will play a pivotal role in shaping a compassionate, equitable, and transparent working environment aligned with...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are looking for enthusiastic, committed, and hardworking individuals to join our Children’s ED team. You must be able to work well under pressure and have a willingness to learn and develop your own skills. If this is you, we would be delighted to hear from you. You will be expected to provide the highest standard of evidence based; patient centered...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Our busy Children’s Department covers two sites - Queens Hospital in Romford and King George’s Hospital in Ilford. We deliver a comprehensive range of general medical and surgical services to our local population and have two inpatient wards, one with a co-located 4 bedded HDU, a day unit with a POSCU and haematology service, two outpatients’...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    We are seeking highly motivated and conscientious individuals to join us as receptionists in both QH & KGH Emergency Departments. We are offering contracts of 15 and 22.5 hours per week. We are looking for suitably qualified staff to provide an efficient and effective front of house reception service, perform clerical duties and have the ability to remain...