Band 3 Outpatient Receptionist

4 months ago


Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

Our Trust is looking to recruit a receptionist in our busy outpatient department at Queens Hospital. The post holder should be conscientious, have excellent customer service, communication and people skills. The post holder would be working closely with outpatient nurses and clinicians. You would be expected to deliver a high level of support to patients ensuring a good patient experience. The knowledge of hospital systems would be desirable.

To provide a comprehensive, professional and efficient reception service to both the multidisciplinary teams and patients of the unit. Ensuring electronic records are accurately maintained and outcome with responsibility for ensuring future appointments are booked as per clinician instruction

Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south-west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.

We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.



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