Band 4 Reception Supervisor
4 months ago
Are you passionate about improving the experience of patients who use our hospitals?
We are looking for an enthusiastic and motivated individual to join our Patient Administration Outpatient Department at Queens Hospital.
This role will involve the supervision of the outpatient department reception teams and management of service.
- Excellent interpersonal and communication skills
- Excellent customer service skills
- Experience in staff supervision and development
- Evidence of personal development or of willingness to personally develop
- Flexible to cross-site working
- The ability to work within and across teams to meet service demands
- Knowledge of patient pathways and referral to treatment targets
If you are experienced, motivated, innovative and a dedicated individual who feels they can make a real difference to our team we would love to hear from you.
For the full details and requirements of this post please refer to the job description and person specification.
Informal enquiries - please contact Francis Edwards on 01708 435000 Dect. 6259.
To provide a comprehensive, professional and efficient reception service to both the multidisciplinary teams and patients of the unit. Ensuring electronic administrative records are accurately maintained and appointments outcome with responsibility for ensuring future appointments are booked as per clinician instruction adhering to the Trust Access Policy and Referral to Treatment (RTT) requirements.
To be responsible for the effective day-to-day operational supervision of the outpatient reception team, working closely with the Outpatient Service Support Manager, staff and colleagues in the team.
The post holder will ensure that the service supports the operational, and business needs of the Trust providing reception cover to agreed services using the outpatient clinic facilities.
To ensure the department and its members follow Trust policies and department Standard Operating Procedures (SOP’s) ensuring adherence to all Trust requirements while functions of the department are carried out to the required standard and timescales.
Facilitate good communication between team members and the department Management Team. Meet regularly with team members both individually in Personal Development Reviews and in team meetings.
Develop a well led and professional team of Receptionists ensuring all mandatory and development training is available and completed by staff members within the identified timescales.
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.
For further information on this role, please see the attached detailed Job Description and Person Specification.
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