Discharge and Patient Flow Coordinator

5 days ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

About the Role

We are seeking a highly organized and communicative Discharge and Flow Coordinator to join our Transfer of Care Hub team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). As a key member of our team, you will play a pivotal role in supporting the effective management of patient discharge from hospital.

Main Responsibilities

  • Act as a first point of contact for internal and external enquiries relating to patient discharge
  • Facilitate and support effective and early communication between hospital staff, patients, and their families regarding discharge planning
  • Manage patient communications via telephone and through Trust systems to create letters and emails
  • Liaise with clinical and non-clinical teams across the Trust via telephone and email
  • Escalate patient queries, capacity problems, and general issues to line manager or relevant clinical staff as appropriate

Requirements

  • Excellent administration and organizational skills
  • Effective communication and engagement skills
  • Ability to work under pressure and meet deadlines while maintaining a high standard of accuracy
  • Ability to work effectively in a busy team, adjust to change, and motivate others
  • Confidence to handle difficult conversations with patients, relatives, and carers

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. We are committed to delivering excellent care to the people of Bristol, Weston, and beyond.



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