Technical Support Specialist
1 week ago
Role Overview
">We are seeking a skilled Technical Support Specialist to provide technical services and support for medical technology equipment and software solutions. As a key member of our team, you will play a critical role in ensuring the smooth operation of our equipment and providing exceptional customer service.
About the Job
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- Provide technical support and maintenance for medical technology equipment and associated software solutions.
- Repair, installation, and servicing of medical technology equipment and software applications.
- Accurately diagnose and resolve technical issues related to equipment, software, IT networks, servers, and cloud-based technologies.
- Offer remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
Responsibilities
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- Support product and solution lifecycle management from site surveys to decommissioning and disposal.
- Implement product updates, modifications, and regulatory updates (FCA's).
- Gain advanced knowledge and understanding of products and solutions through training and practical experience.
- Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
- Maintain high levels of customer engagement, manage expectations, and promote service offerings.
Travel and Collaboration
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- Be willing to travel and stay away from home to ensure efficient service delivery.
- Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
Benefits
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- 25 days paid holiday plus bank holidays per annum plus Christmas closure.
- Company Sick Pay.
- Standard Life Pension (Salary Sacrifice Scheme) - Employer's Contribution is 8.5% of basic salary.
- Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit).
- Family-Friendly Policies.
- Agile/Hybrid working for applicable roles.
- Flexitime for applicable roles.
Estimated Salary: £28,000 - £32,000 per annum
This position offers a competitive salary of £28,000-£32,000 per annum, depending on experience, making it an excellent opportunity for those looking to start their career as a Field Service Engineer or progress within the industry.
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