Technical Support Specialist

1 week ago


manchester, United Kingdom ManpowerGroup Full time

Role Overview

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We are seeking a skilled Technical Support Specialist to provide technical services and support for medical technology equipment and software solutions. As a key member of our team, you will play a critical role in ensuring the smooth operation of our equipment and providing exceptional customer service.

About the Job

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  • Provide technical support and maintenance for medical technology equipment and associated software solutions.
  • Repair, installation, and servicing of medical technology equipment and software applications.
  • Accurately diagnose and resolve technical issues related to equipment, software, IT networks, servers, and cloud-based technologies.
  • Offer remote troubleshooting and repair services, ensuring quick and efficient issue resolution.

Responsibilities

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  • Support product and solution lifecycle management from site surveys to decommissioning and disposal.
  • Implement product updates, modifications, and regulatory updates (FCA's).
  • Gain advanced knowledge and understanding of products and solutions through training and practical experience.
  • Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
  • Maintain high levels of customer engagement, manage expectations, and promote service offerings.

Travel and Collaboration

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  • Be willing to travel and stay away from home to ensure efficient service delivery.
  • Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.

Benefits

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  • 25 days paid holiday plus bank holidays per annum plus Christmas closure.
  • Company Sick Pay.
  • Standard Life Pension (Salary Sacrifice Scheme) - Employer's Contribution is 8.5% of basic salary.
  • Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit).
  • Family-Friendly Policies.
  • Agile/Hybrid working for applicable roles.
  • Flexitime for applicable roles.

Estimated Salary: £28,000 - £32,000 per annum

This position offers a competitive salary of £28,000-£32,000 per annum, depending on experience, making it an excellent opportunity for those looking to start their career as a Field Service Engineer or progress within the industry.



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