Front Office Ambassador
5 days ago
Position Overview
The Bournemouth Highcliff Marriott Hotel is a refreshing retreat along England's beautiful coast, offering a unique opportunity to deliver exceptional guest experiences.
Salary Information
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits and incentives.
Job Summary
As a Guest Experience Expert/Front Office at Marriott International, you will be responsible for delivering memorable experiences for our guests. This includes processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area.
Key Responsibilities
- Deliver exceptional customer service, ensuring a smooth and enjoyable stay for our guests.
- Maintain a safe and clean work environment, adhering to company policies and procedures.
- Process operational needs, including handling guest requests and resolving issues promptly.
- Complete reports and provide accurate data to support business decisions.
- Share knowledge of the local area, recommending attractions and activities to enhance the guest experience.
Requirements
- High school diploma or equivalent required; degree preferred.
- 1-2 years of experience in a customer-facing role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Benefits
- Competitive salary with opportunities for advancement.
- 28 days holiday per year, plus bank holidays.
- Pension scheme with employer contributions.
- Incentives and recognition scheme for outstanding performance.
- Employee wellbeing programme and access to fitness suite.
- Discounts on hotel rooms, gift shop items, food, and beverage.
About Marriott International
Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture that values and respects all individuals. Our company is dedicated to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
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