Front Office Team Member

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time

Deliver exceptional service excellence from check-in to check-out and everywhere in between as a key member of our vibrant Front Office Team at Peppers Clearwater Resort.

As a Front Office Team Member, you will be responsible for a wide variety of tasks, ensuring every day is different. From selling the hotel's facilities to taking reservations and maintaining guest accounts, your multitasking skills will be put to the test.

Providing guests and visitors with local information on neighbourhood attractions and amenities is also a key part of your role. If you have a passion for delivering outstanding customer service and a strong dedication to making our guests smile during their stay, we want to hear from you.

Key Responsibilities:

  • Deliver service excellence in all interactions with guests and visitors
  • Take reservations and maintain accurate guest accounts
  • Provide local information on neighbourhood attractions and amenities
  • Perform a variety of front office tasks to ensure a seamless guest experience

What We're Looking For:

  • A passionate person with a genuine customer service focus
  • Strong communication skills and pride in personal presentation
  • The ability to work under pressure and think on your feet to quickly resolve issues

About Us:

Peppers Clearwater Resort is a popular conference venue and a fun place to work, with a championship golf course, trout-filled streams for fly fishing, and superb food and beverage outlets specialising in Canterbury produce.



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