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Front Office Team Member

1 month ago

Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time

BreakFree Cashel Street is an innovative hotel that offers a unique blend of design, technology, and exceptional service. We're looking for a motivated and vibrant Front Office Team member to join our team as a Guest Service Agent.

About the Role:

As a Guest Service Agent, you will be responsible for delivering service excellence to our guests, from check-in to check-out and everywhere in between. You will be the first point of contact for guests and visitors, and will be responsible for completing a wide variety of front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts.

Key Responsibilities:

  • Deliver exceptional service to guests, ensuring a memorable experience
  • Provide guests with local information and recommendations on neighbourhood attractions and amenities
  • Work under pressure, multitasking and thinking on your feet to quickly resolve issues
  • Communicate effectively with colleagues and guests, maintaining a positive and professional attitude

What We're Looking For:

We're looking for someone with a genuine customer service focus, a strong dedication to making our guests smile, and a passion for delivering exceptional service. If you're a motivated and energetic individual with a positive attitude, we'd love to hear from you.