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Scheduling Coordinator

2 months ago

Knaresborough, North Yorkshire, United Kingdom Marmion Full time
About the Role

We are seeking a highly organized and confident individual to join our growing scheduling team based in Knaresborough. As a Scheduling Coordinator, you will play a crucial role in ensuring the smooth operation of our maintenance and call-out services.

Key Responsibilities
  • Plan and schedule engineer works, taking into account the location of booked jobs and the location/qualifications of attending engineers.
  • Relay full details of jobs to engineers, ensuring repeat visits are avoided.
  • Ensure customers are provided with all relevant information for the works to be completed.
  • Deal with any queries or issues that arise from scheduled works.
  • Ensure customers' needs are met, while considering business costs involved with processing works.
Requirements
  • 1+ years' experience in a telephone-based admin role.
  • 1+ years' experience in a scheduling environment would be beneficial.
  • Exceptional organizational skills with strong attention to detail.
  • Excellent communication skills, both verbal and written.
  • Confidence and ability to deal directly with customers, engineers, and stakeholders.
  • The ability to manage clients' expectations and requirements.
  • UK resident and unrestricted right to work in the UK.
What We Offer
  • Up to £26,000 pa, dependent on experience.
  • Excellent training and development opportunities.
  • Additional company benefits.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.