First Line Service Desk Expert
3 weeks ago
We are looking for a talented First Line Service Desk Expert to join our EMEA Services team in Sheffield, UK. In this role, you will be responsible for delivering world-class customer service and support to our clients, working closely with the Customer Support team to resolve incidents efficiently and deliver exceptional customer value.
The ideal candidate will have a strong background in ITIL and experience working with Microsoft Office suite, Active Directory, and user administration. Proficiency in German is required for this role, as it involves communication with German-speaking customers.
In this role, you will be tasked with communicating all relevant service details to the client in a user-friendly manner, working proactively to address risks and resolve incidents efficiently. Key responsibilities include:
- Communicating all relevant service details to the client in a user-friendly manner
- Working proactively to address risks and resolve incidents efficiently
- Collaborating with the Customer Support team to deliver exceptional customer value
Benefits include a competitive salary range of £25,000 - £30,000 per annum, depending on experience, as well as opportunities for professional growth and development within our organisation.
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First-Line Service Desk Professional
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Sheffield, Sheffield, United Kingdom Insight Direct UK Ltd Full timeInsight Direct UK Ltd is looking for a First-Line Service Desk Professional to provide world-class support to our clients. The successful candidate will be responsible for delivering exceptional service desk support, communicating effectively with clients, and resolving incidents efficiently.About the Role:This is a 12-month fixed-term contract.The role...
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IT Service Desk Analyst
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Sheffield, Sheffield, United Kingdom BT Group Full timeJob DescriptionIn this role, you will be accountable for ensuring calls are answered within a timely manner to allow us to drive SLA performance.You will also be responsible for ensuring reported faults and Service requests are responded to in line with SLAs and all Company Policies and Procedures.The ideal candidate will have good interpersonal skills, a...
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Service Desk Engineer
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Sheffield, Sheffield, United Kingdom FluidOne Full timeJob Summary:We're seeking an experienced Technical Support Specialist to join our team. As a key member of our Service Desk, you'll provide exceptional support to clients, resolving issues efficiently and effectively.Your role will involve managing service requests in accordance with agreed SLAs, owning end-user issues through to resolution or escalation,...
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Network Monitoring and Service Desk Expert
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Sheffield, Sheffield, United Kingdom CV-Library Full timeA leading provider of telecoms services is seeking a skilled Service Desk Analyst for a 6-month contract in Sheffield.This role involves overseeing the 24/7 network performance, ensuring high-quality service, and resolving issues affecting key performance indicators (KPIs).Responsibilities include responding to calls from engineers, security companies, and...
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Service Desk Operations Manager
4 weeks ago
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Façade Expert
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Service Desk Technical Specialist
7 days ago
Sheffield, Sheffield, United Kingdom BT Group Full timeJoin Our TeamBT Group is seeking a highly skilled Service Desk Technical Specialist to join our dynamic team. As a key member of our service desk, you will be responsible for delivering exceptional customer service and technical support.The successful candidate will have a strong background in ITIL aligned processes, with experience working in a Service Desk...
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Project Delivery Expert
2 weeks ago
Sheffield, Sheffield, United Kingdom Searchability (UK) Ltd Full timeKey ResponsibilitiesResearch and develop new tools for client implementationsCollaborate with sales teams for pre-sales inputDeliver projects of varying sizes to clientsIn addition to these responsibilities, you will also serve as an escalation point for the 3rd Line Service Desk. If you have experience delivering projects, expert knowledge of Microsoft...
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Technical Service Desk Technician
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Telecoms Service Desk Specialist
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Sheffield, Sheffield, United Kingdom CV-Library Full timeJob Summary: A leading provider of telecoms services is seeking a skilled Network Monitoring Analyst / Service Desk Analyst for a 6-month contract in Sheffield. This role requires on-site presence three days a week, overseeing the 24/7 network performance of our Network Product and ensuring high-quality service.This position involves responding to calls from...
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IT Service Desk Engineer
3 weeks ago
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Technical Service Desk Analyst
4 weeks ago
Sheffield, Sheffield, United Kingdom CV-Library Full timeAbout the RoleThis is an exciting opportunity to join a longstanding organisation in Rotherham as an IT Service Desk Analyst. The successful candidate will provide technical support to 1000 users across various technologies, offering opportunities for skill development and growth.Responsibilities:Offer reactive support via the service desk or on-site...
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Sheffield, Sheffield, United Kingdom CV-Library Full timeJob DescriptionThis role is responsible for providing exceptional customer service to clients through effective communication and issue resolution.The ideal candidate will have a proven track record of working within a fast-paced environment, managing multiple tasks and priorities simultaneously.You will be working closely with the engineering team to...
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Service Desk Technical Support Specialist
3 weeks ago
Sheffield, Sheffield, United Kingdom Investigo Change Solutions Full timeCompany OverviewInvestigo Change Solutions is a dynamic organization dedicated to delivering exceptional customer service.We are seeking a skilled Service Desk Analyst to join our team and contribute to our mission of providing outstanding support to our clients.
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Senior Infrastructure Solutions Expert
3 weeks ago
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IT Service Desk Technician
4 weeks ago
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Temporary Front Desk Staff
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Expert Legal Services Coordinator
3 weeks ago
Sheffield, Sheffield, United Kingdom Service Care Solutions Full timeJob SummaryWe are seeking an Adult Social Care professional to join our team in Sheffield on a contract basis. This role offers a competitive hourly rate of £13.00-18.00, depending on experience.The successful candidate will provide high-quality legal and administrative advice, manage a high caseload, and deliver expert guidance and support to...
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Pre-Sales Solutions Consultant
4 weeks ago
Sheffield, Sheffield, United Kingdom Searchability (UK) Ltd Full time £46,000Job Description:You will be responsible for researching and developing new tools to implement into client bases, collaborating with sales teams to ensure pre-sales are taken into account, and delivering projects of varying sizes to clients. As an escalation point for the 3rd Line Service Desk, you will provide expert knowledge and support.
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Front Desk Supervisor
3 weeks ago
Sheffield, Sheffield, United Kingdom Burlington Hotel Full timeAbout the JobWe are seeking a talented Front Desk Supervisor to join our team at Burlington Hotel. This is an exciting opportunity for someone who enjoys delivering exceptional guest experiences and leading a front desk team.The ideal candidate will have at least 2 years of experience in a supervisory or management capacity within the hospitality industry,...