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Bank Receptionist

2 months ago

Oldham, Oldham, United Kingdom HCRG Care Group Full time
About the Role

We are seeking a highly organized and customer-focused Bank Receptionist to join our team at the Oldham Integrated Care Centre. As a key member of our administrative team, you will provide exceptional support to our clinical and managerial teams, ensuring the smooth operation of our dermatology services.

Key Responsibilities
  • Meet and greet patients for all dermatology appointments, providing a warm and welcoming experience.
  • Outcome appointments, typing and sending clinical letters to GP practices and local trusts, ensuring timely and accurate communication.
  • Prepare and clear down clinical rooms, maintaining a clean and safe environment for patients and staff.
  • Prepare and clear down reception area, including locking equipment and patient information, ensuring confidentiality and security.
  • Prepare administration for the day, prioritizing tasks and managing workload effectively.
  • Upload all documentation from clinics, including medical photography, paperwork, incoming and actioned post, ensuring accurate and up-to-date records.
  • Prepare friends and family feedback and upload friends and family feedback online, promoting patient satisfaction and engagement.
  • Cancellation reports from confirmation text messages, ensuring prompt communication with patients and staff.
  • Ensure process is followed for patients who do not attend, maintaining accurate records and communicating with patients and staff as necessary.
About Us

HCRG Care Group is a leading independent provider of community health and care services, committed to transforming health and care through innovative and high-quality services. We deliver and transform adult and children community health services, primary care services, and adult social care and wellbeing services, guided by our simple values: we care, we think, we do.

What We Offer
  • Hourly rate of £[insert rate]
  • Self-booking for shifts, allowing you to manage your schedule and work-life balance.
  • Access to Wagestream, enabling you to track your pay throughout the month and stream your earned wages into your bank account if needed.
  • Working in an environment focused on the highest clinical and quality standards, with opportunities for professional development and growth.
  • Access to our Strive for Better networks, a national support and professional network made up of NHS professionals, providing opportunities for collaboration and knowledge-sharing.
  • Access to our free well-being service, available 24/7/365 online and by telephone, offering support and guidance for your physical and mental health.
  • Innovative forward-thinking culture, with opportunities to contribute to the way we work and drive positive change.
  • Rewarding and supportive teams, with opportunities for recognition and professional development.
Requirements
  • Ability to organize and prioritize own workload, managing multiple tasks and deadlines.
  • Effective communication and interpersonal skills, with the ability to work with individual and groups at all levels.
  • Strong administration and IT skills, with experience using EMIS (clinical database) and other relevant software.
  • Good interpersonal skills, both verbal and written, with a focus on customer service and patient satisfaction.
  • Ability to deal with confidential and sensitive information, maintaining confidentiality and security at all times.
  • Prior knowledge of EMIS (clinical database) and previous experience working within a healthcare environment.
  • Ability to work using own initiative, with a proactive and flexible approach to work.