Clinical Support Worker Radiotherapy

Job summary

The post-holder is responsible for the provision of high quality and comprehensive day-to-day clinical, administrative and clerical support within the Radiotherapy department. The individual is expected to carry out delegated clinical, administrative and clerical support and to ensure appropriate care, information and support is given to all patients and their carer's.

The provision of comprehensive support for treatment machines, pre-treatment imaging, mould room and out -patient clinics held within The Christie network through the efficient management of workload to achieve a high standard of patient care.

Provide reception cover for the department as well as collation, input and analysis of relevant patient data while problem solving and communicating effectively. Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy, urinalysis, taking glucometer readings and changing simple dressings.

The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation.

Main duties of the job

Communication Skills

Ensuring accurate recording/input of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries

Knowledge, training and experience

Problem solving & forward thinking Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks Where applicable, provides retrieval of medical documents for clinical information including those from other TrustsPersonal Skills Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patientsPlanning and Organisation Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all site

Other Responsibilities

Is responsible for stock control in areas of work Is responsible for the production and processing of all relevant completion letters following a patient's treatment Creation of Follow up appointments on treatment completion

Patient Care:

Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and contribute to the implementation of patients clinical care packages

Effort

Patient transfer Manual handling tasks as required

About us

The Christie at Oldham opened in 2010 and is one of three satellites delivering radiotherapy across the network

The support team works closely with the radiographers and medical team providing administration, practical and clinical support for patients.

Working hours must be flexible to fit the needs of the service. This may include evening work, some weekend working and does include working bank holidays. Individuals will be expected to participate in all shift patterns.

Patient care is important to us and training will be given for the skills required. Completion of the care Certificate is mandated in this post.Radiotherapy is committed to continuous personal and professional development.

Job description

Job responsibilities

Communication Skills

Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries To assist and support radiotherapy staff to support the patients physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition. Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers. Liaises between all Christie radiotherapy centres, host sites and community where appropriate

Knowledge, training and experience

Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals. Data input and radiotherapy completion tasks Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts Complies with policies, procedures, rules, regulations and departmental protocols. Production of suitable immobilisation equipment Provide clinical support for radiotherapy anaesthetic and recovery areas. Working under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include, patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings.

Personal Skills

Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients Produces departmental statistics using appropriate systems, ensuring submission within given deadlines. Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided. Cover the reception desk as needed, answering internal or external telephone calls. Maintain accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.

Planning and Organisation

Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites Books patient transport where applicable and deals with transport queries Booking and scheduling of physiotherapy and complimentary therapy and support services on site Produce daily Clinic lists from patient management system to cover all clinics held in radiotherapy areas. Using patient management system, ensure all radiotherapy appointments are recorded on Medway. Where appropriate use the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment.

Responsibilities

Is responsible for stock control in areas of work. Is responsible for the production and processing of all relevant completion letters following a patients treatment. Creation of Follow up letters on patients treatment completion. Pre-treatment imaging support Prepares patients for diagnostic procedures. Provide continuity of support during the absence of other clinical support workers, and booking team members Clinical and clerical support for all clinics in the Christie network, including AHP services. Organisation and provision of relevant medical equipment, used in applicable clinics, including sterilisation.

Patient Care:

Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients clinical care packages.

Freedom to Act

Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from.

Effort

Patient transfer Manual handling tasks as required

Working Conditions

Working hours must be flexible to the needs of the service, this may include working weekends. Expected to participate in all shift patterns

Teaching/Training

Attends all relevant mandatory training courses Maintains own personal development Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required. Assists in the training and/or orientation of clinical support worker and any other students Complete Christie Care Certificate as mandated by the Trust. Required to demonstrate tasks and duties to new and less experienced members of the team. Person Specification

Qualifications

Essential

Vocational healthcare Qualification at level 3 or willingness to work towards Apprenticeships will be candidate specific based on skills and qualifications relevant to this post

Desirable

AMSPAR Diploma (Association of Medical Secretaries and Practice Administrators and Receptionists Diploma)

Experience

Essential

Record keeping Contact with members of the public in a work environment Administrative/Clerical Experience Ability to work as part of a team Problem solving skills

Desirable

Working in a healthcare setting Awareness of NHS Procedures Clinical Skills and competencies to support the patient pathway

Skills

Essential

Effective communication, team working and customer care skills Good literacy, numeracy and IT skills Able to work using own initiative, following instructions from a Registered professionals Ability to work under pressure coping with frequent interruptions/requests

Desirable

NHS procedures Phlebotomy/Cannulation skills ECG Recording and Observation recording Knowledge of Healthcare Clinical Systems

Knowledge

Essential

Experience of working within the healthcare environment

Desirable

Evidence of recent training within the healthcare setting Previous experience of Oncology patient management systems/ Patient administration system

Values

Essential

Ability to demonstrate the organisational values and behaviours

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