Bank Receptionist

2 months ago

Oldham, Oldham, United Kingdom HCRG Care Group Full time
About the Role

We are seeking a highly organized and customer-focused Bank Receptionist to join our team at the Oldham Integrated Care Centre. As a key member of our administrative team, you will provide exceptional support to our clinical and managerial teams, ensuring the smooth operation of our dermatology services.

Key Responsibilities
  • Meet and greet patients for all dermatology appointments, providing a warm and welcoming experience.
  • Outcome appointments, typing and sending clinical letters to GP practices and local trusts, ensuring timely and accurate communication.
  • Prepare and clear down clinical rooms, maintaining a clean and safe environment for patients and staff.
  • Prepare and clear down reception area, including locking equipment and patient information, ensuring confidentiality and security.
  • Prepare administration for the day, prioritizing tasks and managing workload effectively.
  • Upload all documentation from clinics, including medical photography, paperwork, incoming and actioned post, ensuring accurate and up-to-date records.
  • Prepare friends and family feedback and upload friends and family feedback online, promoting patient satisfaction and engagement.
  • Cancellation reports from confirmation text messages, ensuring prompt communication with patients and staff.
  • Ensure process is followed for patients who do not attend, maintaining accurate records and communicating with patients and staff as necessary.
About Us

HCRG Care Group is a leading independent provider of community health and care services, committed to transforming health and care through innovative and patient-centered approaches. We deliver and transform adult and children community health services, primary care services, and adult social care and wellbeing services, guided by our values of care, thinking, and doing.

What We Offer
  • Hourly rate of £[insert rate] and self-booking for shifts, providing flexibility and autonomy.
  • Access to Wagestream, allowing you to track your pay throughout the month and stream your earned wages into your bank account if needed.
  • Working in an environment focused on the highest clinical and quality standards, with opportunities for professional development and growth.
  • Access to our Strive for Better networks, a national support and professional network made up of NHS professionals, providing opportunities for collaboration and innovation.
  • Access to our free well-being service, available 24/7/365 online and by telephone, including counseling, post-trauma incident support, legal, debt, and practical life management helpline, guided self-help, telephonic career coaching, and monthly well-being newsletters.
  • Innovative forward-thinking culture, with opportunities to contribute to the way we work and drive initiatives locally to benefit our patients and service users.
  • Rewarding and supportive teams, with opportunities to recognize and be recognized by others, and participate in our virtual Ask our Executives event, where you can submit questions to the board and hear updates regularly on company strategy and objectives.
  • The pride of working for an organization committed to the highest clinical and quality standards, with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission.
Requirements
  • Ability to organize and prioritize own workload, managing multiple tasks and deadlines effectively.
  • Able to communicate effectively and in an appropriate manner with individuals and groups at all levels, providing excellent customer service.
  • Strong administration and IT skills, with experience using EMIS (clinical database) and other relevant software.
  • Good interpersonal skills, both verbal and written, with the ability to deal with confidential and sensitive information.
  • Prior knowledge of EMIS (clinical database) and previous experience working within a healthcare environment.
  • Ability to work using own initiative, with a proactive and flexible approach to work.

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