Pensions Contact Centre Team Member

7 days ago


Preston, United Kingdom Local Pensions Partnership Full time

Company Overview


We are seeking a highly skilled and customer-focused individual to join our Pensions Contact Centre team at Local Pensions Partnership. As a Customer Service Advisor, you will play a vital role in providing excellent service to our members, helping them with their pensions-related queries and concerns.


Salary and Benefits


This exciting opportunity offers a competitive salary of £22,900 per annum, working 37 hours per week with an early finish every Friday. In addition, you will benefit from a range of incentives and recognition programmes that reward excellent member experience, as well as opportunities for career progression within the company.


Job Description


As a Customer Service Advisor, your primary responsibility will be to provide high-quality service to our members via phone, email, and other channels. You will work closely with our team to resolve member queries and concerns, providing solutions that meet their needs and exceed their expectations.


Required Skills and Qualifications


To succeed in this role, you will need to possess first-class customer service skills, with a strong ability to communicate effectively with people from diverse backgrounds. You should also have a good understanding of pensions-related concepts and be able to apply this knowledge to provide accurate and helpful advice to members.


Benefits


In addition to a competitive salary and opportunities for career progression, you will also enjoy a range of benefits, including:



  • A hybrid working arrangement, with two days spent in our Preston office
  • No weekend or late-night shifts
  • No Bank Holidays worked

Others


If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity. Please note that this role is based in Preston, Lancashire, and you will be required to work from our office on two days per week.



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