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Customer Relationship Manager
2 months ago
We are seeking a dynamic and dedicated Customer Account Manager to join our client's growing team at Macildowie Recruitment and Retention. This role is instrumental in enhancing customer collaboration and ensuring the highest level of customer focus within the business.
Key Responsibilities- Champion the customer in internal meetings, ensuring their needs are met and exceeded.
- Collaborate closely with operations counterparts, as well as internal Sales, Sales Support, and Supply Chain teams to drive business success.
- Build and nurture strong relationships with both internal and external stakeholders, fostering a culture of trust and open communication.
- Proactively identify and solve problems, ensuring customer satisfaction and operational efficiency.
- Meet and exceed Key Performance Indicators (KPIs) to drive business success.
- Proven experience in Customer Services or Account Management, with a strong track record of success.
- Excellent time management skills with the ability to meet strict deadlines under pressure.
- Strong problem-solving capabilities, with a focus on customer-centric solutions.
- Ability to build and maintain strong relationships and communicate effectively across all functions.
- Constructive and confident challenger, with a passion for driving business growth.
- Strong influencing and communication skills, with the ability to articulate complex ideas simply.
- Proficiency in MS Office, particularly Excel (intermediate level).
- Demonstrated experience in achieving KPIs, with a focus on customer satisfaction and retention.
- Exceptional organisational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Experience in the FMCG sector, with a strong understanding of the industry and its challenges.
