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Customer Service Manager

1 month ago

Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

Customer Service Manager

Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday between 8am and 6pm
Location: Our client's operational locations, as required

**Key Responsibilities**

To ensure consistent standards of health surveillance are delivered by the OHT team and line management responsibility of all Senior OHTs. Support the strategic operational goals of the business in line with Director and Board requirements.

Requirements

  • Degree level or equivalent experience in a senior management role, including people and customer management.
  • Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print, and via the phone) to all levels of internal and external stakeholders.
  • Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key customer stakeholders.
  • Influencing – must have the ability to influence key decision-makers internally and externally.
  • Time and Diary Management – must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings, our client's Health sites, and working from home, where appropriate.
  • Excellent knowledge of Outlook, Word, Excel, and PowerPoint is essential.
  • The ability to work under pressure and meet multiple deadlines in line with client and business requirements.
  • Must have a full and clean driving license and be willing to travel.

Core Skills & Behaviours

  • Demonstrable People Management skills
  • Demonstrable Relationship Management skills
  • Organisational / Time Management skills
  • Exemplary communication & Presentation skills
  • Decision-making and Influencing ability
  • Strong Leadership skills
  • Proficiency in Word, Excel, PowerPoint & Outlook
  • Time planning and priority setting
  • Excellent Interpersonal skills
  • Flexible in approach
  • Responsible & "Can-do" attitude
  • Trustworthy and honest
  • Enthusiastic
  • Ability to work under pressure
  • Professional in appearance and approach
  • Ability to work within a team and alone
  • Proactive

How to Apply

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