Client Relationship Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Bright Horizons Full time

About the Role

We are seeking a highly skilled and experienced Strategic Account Manager to join our team at Bright Horizons. As a key member of our sales team, you will be responsible for managing a portfolio of client accounts to maximize contract retention, client loyalty, revenue, and profit.

Key Responsibilities

  • Proactively manage a portfolio of client accounts to ensure maximum return on investment and view Bright Horizons as their strategic partner for all family care or work/life-related issues.
  • Renew and negotiate client contracts to optimize the company's financial return and contract terms.
  • Develop and implement strategies to enhance existing client relationships, negotiate improved terms, and cross-sell services.
  • Support operations in the development of new services for clients, including budget development, developing presentations, contract negotiation proposals, marketing, and general support.
  • Keep the wider BH business informed of changes and developments as they relate to client relationships and contracts.
  • Ensure all final proformas, budgets, proposals, and contracts are approved prior to submission according to the Delegated Authorities Matrix.

Requirements

  • Experience of working in a similar role, preferably in a sales or account management capacity.
  • Strong analytical and financial acumen, as well as client relationship management skills.
  • Ability to work well in a collaborative environment and communicate the values and mission of the organization and full range of services offered to clients.
  • Desirable experience: 5 years or more of direct account or client relationship management, and a qualification to graduate level.

About Us

Bright Horizons is a leading provider of family care and education services. We have been voted Great Place to Work for 17 consecutive years and are committed to progressive working values like flexibility, work-life balance, and wellbeing. We are on a mission to change the future for children, families, and the people we work with.

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