Service and Customer Support Coordinator
2 weeks ago
Job Summary
We are seeking an Administrator to join our Case Management team on a 12-month fixed term contract. As Service and Customer Support Administrator, you will play a crucial role in connecting and streamlining our Service processes to deliver greater efficiencies and superior analytics.
Key Responsibilities
- Coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
- Liaise with internal Service departments to resolve customer issues
- Promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
- Work closely with the Team leader to solve customer inquiries/complaints
- Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
- Invoice preparation – compile and create invoices
- Support and coordinate collaboration meetings, tools, and communications to optimize the work environment
Requirements
- Excellent Microsoft Office skills and basic knowledge of ERP user programs
- Time Management, organizational skills, and great attention to detail
- Fluency in English is essential
We offer a competitive salary and annual bonus scheme.
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