Service and Customer Support Coordinator

2 weeks ago


Manchester, United Kingdom Hologic, Inc. Full time

Job Summary

We are seeking an Administrator to join our Case Management team on a 12-month fixed term contract. As Service and Customer Support Administrator, you will play a crucial role in connecting and streamlining our Service processes to deliver greater efficiencies and superior analytics.

Key Responsibilities

  1. Coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
  2. Liaise with internal Service departments to resolve customer issues
  3. Promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
  4. Work closely with the Team leader to solve customer inquiries/complaints
  5. Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
  6. Invoice preparation – compile and create invoices
  7. Support and coordinate collaboration meetings, tools, and communications to optimize the work environment

Requirements

  1. Excellent Microsoft Office skills and basic knowledge of ERP user programs
  2. Time Management, organizational skills, and great attention to detail
  3. Fluency in English is essential

We offer a competitive salary and annual bonus scheme.



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