Customer Support Coordinator

4 weeks ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

About the Role:

We are seeking a highly skilled Customer Support Scheduler to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for managing the end-to-end work order complaint/escalation journey, ensuring it is resolved within agreed SLAs.

Key Responsibilities:

  • Manage customer complaints and escalations in a timely and professional manner.
  • Develop and implement effective solutions to resolve customer issues.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
  • Maintain accurate records and reports, providing insights to improve support processes.

Requirements:

  • Proven experience in customer support or a related field.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Strong attention to detail, with a focus on delivering high-quality results.
  • Ability to work collaboratively as part of a team, with a customer-centric approach.

What We Offer:

  • A competitive salary of £24,229 per annum.
  • A discretionary bonus scheme, subject to achievement of targets.
  • 25 days annual leave, plus Bank Holidays.
  • A generous contributory pension scheme, with matched contributions between 5% and 6%.
  • Life Assurance, Learning & Development opportunities, and more.

How to Apply:

Submit your application via the 'apply' button. We look forward to hearing from you.



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