Dedicated Customer Support Coordinator

6 days ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

We are seeking a highly skilled Planner/Scheduler to join our team at our Redditch site.

The ideal candidate will be responsible for managing multiple inboxes, responding to queries promptly and working closely with our Helpdesk and Planning teams.

Key responsibilities include producing Management Information reports, capturing data and reporting faults from minor incidents to serious issues such as fire or hot water problems.

This role requires exceptional time management, organisational and prioritisation skills, as well as the ability to work under pressure and maintain attention to detail.

We are looking for someone with excellent customer service skills, who is driven, likes resolving complex queries and has good Excel skills.

As a key member of our team, you will have the opportunity to develop your skills and experience, and receive support from colleagues to achieve success.

Some of the benefits of this role include:

  • A salary of £24,229 per annum, plus an additional £1.60 per hour night shift premium
  • An up to 4% discretionary bonus scheme, subject to achievement of targets
  • A group personal pension scheme with matched contributions between 5% and 6%
  • 25 days annual leave + bank holidays
  • Life assurance
  • Access to state-of-the-art training academy
  • Funded Training Sponsorship Scheme
  • Refer a Friend reward scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres


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