Overnight Reception Lead

12 hours ago


London, Greater London, United Kingdom AccorHotel Full time

We are seeking a highly motivated and organized individual to fill the role of Overnight Reception Lead at AccorHotel.

This is a great opportunity for someone who enjoys working in a dynamic environment, leading a team, and making a positive impact on our guests' experiences.

About the Role:

  • We offer a competitive salary range of $75,000 - $100,000 per annum, depending on experience.
  • As Overnight Reception Lead, you will be responsible for leading a team of front desk staff, managing guest relationships, and ensuring seamless communication with other departments.
  • You will also be required to maintain high standards of customer service, respond to guest queries, and resolve any issues efficiently.
  • A high level of Microsoft Office proficiency is essential, as well as previous experience in a similar role.

Responsibilities:

  • Leading and directing a team of front desk staff.
  • Managing guest relationships and resolving any issues efficiently.
  • Maintaining high standards of customer service.
  • Communicating effectively with other departments.
  • Multitasking effectively, prioritizing, and executing tasks in a high-pressure environment.

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