Weekend Reception Coordinator
2 weeks ago
We're seeking a skilled Receptionist to join our dynamic team at The Hoxton Shepherd's Bush. As a key part of our front desk, you'll provide exceptional customer service, manage day-to-day operations, and ensure smooth guest experiences.
Main Responsibilities:
- Delivering outstanding customer care and resolving guest inquiries promptly.
- Managing financial transactions, billing, and float management with accuracy.
- Compiling daily reports for various departments according to established procedures.
- Maintaining the reception area, including public and back-of-house spaces, to the highest standards.
- Accurately quoting room rates and responding to phone calls in a professional manner.
Essential Skills:
- Positive attitude and strong communication skills.
- Ability to work independently with confidence and maintain high levels of organization.
- Prior experience in hospitality is advantageous but not required.
Benefits:
- Competitive salary: £26,000 - £30,000 per annum, dependent on experience.
- Generous holiday entitlement, pension scheme, bonus potential, and life insurance.
- Health cash plan for physical and mental wellbeing, confidential support line, and mental health first aiders available.
- Free overnight stay at The Hoxton, meal for two upon joining, and exclusive discounts across Ennismore brands.
- Ongoing learning opportunities, career progression, and membership in a global hospitality community.
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