Weekend Reception Coordinator

2 weeks ago


London, Greater London, United Kingdom Ennismore Full time
About The Role
We're seeking a skilled Receptionist to join our dynamic team at The Hoxton Shepherd's Bush. As a key part of our front desk, you'll provide exceptional customer service, manage day-to-day operations, and ensure smooth guest experiences.

Main Responsibilities:
  1. Delivering outstanding customer care and resolving guest inquiries promptly.
  2. Managing financial transactions, billing, and float management with accuracy.
  3. Compiling daily reports for various departments according to established procedures.
  4. Maintaining the reception area, including public and back-of-house spaces, to the highest standards.
  5. Accurately quoting room rates and responding to phone calls in a professional manner.

Essential Skills:
  • Positive attitude and strong communication skills.
  • Ability to work independently with confidence and maintain high levels of organization.
  • Prior experience in hospitality is advantageous but not required.

Benefits:
  • Competitive salary: £26,000 - £30,000 per annum, dependent on experience.
  • Generous holiday entitlement, pension scheme, bonus potential, and life insurance.
  • Health cash plan for physical and mental wellbeing, confidential support line, and mental health first aiders available.
  • Free overnight stay at The Hoxton, meal for two upon joining, and exclusive discounts across Ennismore brands.
  • Ongoing learning opportunities, career progression, and membership in a global hospitality community.


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