Account Growth Manager
3 weeks ago
The Fuel Store is a leading company in the Fleet and Fuel industry, known for its commitment to customer satisfaction. As a forward-thinking organisation, we are constantly seeking ways to improve our services and exceed our clients' expectations. We are now looking for a skilled Account Growth Manager to join our dynamic team and help us achieve our goals. This exciting opportunity involves developing and executing customer retention strategies, driving revenue growth, and maintaining market awareness.
**Key Responsibilities:**
* Develop and implement customer-centric initiatives to maximise retention and satisfaction
* Oversee complaint resolution, ensuring swift and effective resolutions
* Foster a high-performance culture by coaching and developing team members
* Identify opportunities for cross-selling and upselling to increase customer lifetime value
* Monitor and manage KPIs to ensure team and individual success
**Requirements:**
* Proven experience in managing teams in fast-paced environments
* Exceptional leadership, coaching, and interpersonal skills
* Strong analytical and reporting abilities
* Commercial acumen and ability to navigate price-sensitive markets
* Familiarity with Dynamics 365 CRM is highly desirable
**What's in it for you?**
* Competitive salary: £38,000 - £45,000 + bonus scheme
* Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme
* Hybrid working arrangements and access to the office with panoramic views in Birmingham City Centre
* Monthly employee awards and regular incentives
* Opportunities for career progression and professional development
We are committed to creating a diverse and inclusive work environment and welcome applications from talented individuals from all backgrounds.
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