Customer Service Associate
4 weeks ago
As a Delivery Station Customer Service Associate at Amazon UK Services Ltd., you will play a vital role in ensuring our customers receive their packages on time and with a smile. You will be based at one of our last-mile delivery warehouses, where you will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance.
Key Responsibilities
- Communicate with customers directly in-person, via phone, and via email to resolve any issues they may have.
- Empathize with and prioritize customer needs to ensure a positive experience.
- Uphold company values and respect every customer interaction.
- Resolve issues and set appropriate expectations with customers in a timely and effective manner.
Requirements
- High School or equivalent diploma.
- Previous experience in Customer Service is essential.
- Ability to effectively prioritize work time to ensure efficiency.
- Experience with Windows Operating Systems and Microsoft Outlook is required.
- Familiarity with multiple web browsers, data base searching, and instant messenger tools is a plus.
About the Team
Our mission is to be Earth's most customer-centric company, and our Customer Service team is at the forefront of this mission. We are an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
What We Offer
- A dynamic and inclusive work environment.
- Opportunities for career growth and development.
- Competitive salary and benefits package.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application. We look forward to hearing from you
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