Customer Service Associate

2 weeks ago

Croydon, Greater London, United Kingdom Amazon UK Services Ltd. Full time
Amazon UK Services Ltd. is seeking a skilled Customer Service Associate to join our team at a Delivery Station. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers.

**Key Responsibilities:**

* Communicate with customers directly in-person, via phone, and via email
* Empathize with and prioritize customer needs
* Uphold company values and respect every customer
* Resolve issues and set appropriate expectations with customers
* Clearly understand and respond appropriately to customer issues
* Compose grammatically correct, concise, and accurate written responses to customer issues
* Approach problems logically and with good judgment to ensure the appropriate customer outcome
* Make quick and effective decisions on behalf of the customer
* Work a flexible Full-Time (40+ hours per week) schedule

**A Day in the Life:**

As a Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You will inform our delivery partners when a customer needs to reschedule a delivery and work to resolve delivery issues straight away, ensuring our customers get a great experience every time without having to contact Amazon.

**About the Team:**

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We are an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.

**Requirements:**

* High School or equivalent diploma
* Previous experience in Customer Service
* Ability to effectively prioritize work time to ensure efficiency
* Experience with Windows Operating Systems and Microsoft Outlook
* Familiarity with multiple web browsers, data base searching, and instant messenger tools

**Preferred Qualifications:**

* Bachelor Degree or equivalent work-related experience
* Proficiency in verbal and written communication skills for the language required for the position
* Experience in understanding performance metrics and developing them to measure progress against key performance indicators
* Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

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