Customer Service Associate

7 days ago

Croydon, Greater London, United Kingdom Amazon UK Services Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their packages are delivered on time and to their satisfaction.

Key Responsibilities
  • Communicate with customers directly, in-person, via phone, and via email to resolve issues and provide support.
  • Empathize with and prioritize customer needs, upholding company values and respecting every customer.
  • Resolve issues and set appropriate expectations with customers, consistently composing grammatically correct, concise, and accurate written responses.
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Make quick and effective decisions on behalf of the customer.
  • Work a flexible Full-Time (40+ hours per week) schedule.
Working Environment

You will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance.

About the Team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We are an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness.

Requirements
  • High School or equivalent diploma.
  • Previous experience in Customer Service.
  • Ability to effectively prioritize work time to ensure efficiency.
  • Experience with Windows Operating Systems and Microsoft Outlook.
  • Familiarity with multiple web browsers, data base searching, and instant messenger tools.

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