Customer Support Specialist

2 days ago


Leeds, Leeds, United Kingdom Iwoca Ltd Full time

We are seeking a highly motivated Customer Support Specialist to join our team at Iwoca Ltd. In this role, you will be responsible for providing exceptional customer service to businesses across the UK.

As a Customer Support Specialist, you will be the primary point of contact for customers, answering their queries, and resolving any issues they may have. You will also work closely with our sales team to ensure that customers receive the best possible experience from us.

Key Responsibilities:

  • Answering inbound calls, responding to emails, and handling web chats in a timely and professional manner
  • Assisting customers with account queries, such as repayments, renewal requests, and other administrative tasks
  • Working collaboratively with the sales team to pitch our services to new customers
  • Liaising with multiple teams within Iwoca Ltd to achieve the best outcome for customers

Requirements:

  • A passion for delivering excellent customer service and a real enthusiasm for helping SMEs
  • Great time management and multitasking skills to adapt to changing customer needs
  • To be a self-starter, taking ownership of customer relationships while collaborating with the team to reach group targets
  • Excellent verbal and written communication skills, with a professional demeanor
  • The ability to think creatively and put forward ideas to improve processes

Estimated salary: £25,000 - £35,000 per annum, depending on experience.

We offer a range of benefits, including flexible working, medical insurance, and share options.



  • Leeds, Leeds, United Kingdom Opals Group Full time

    Job Title: Customer Support SpecialistOpcial Group is seeking an experienced and skilled customer support specialist to join our team. In this role, you will be responsible for effectively resolving customer complaints and inquiries while maintaining a high level of customer satisfaction.About the Role:This position involves handling customer interactions...


  • Leeds, Leeds, United Kingdom Iwoca Ltd Full time

    As a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers. We are looking for a highly motivated and enthusiastic individual who is passionate about delighting customers and helping small businesses succeed.About Iwoca LtdIwoca Ltd is a leading fintech company that provides fast and flexible...


  • Leeds, Leeds, United Kingdom Beacon Support Full time

    Job Title: Learning Support SpecialistWe are recruiting a Learning Support Specialist to work with Higher Education students at Beacon Support Ltd.About the Role:The position offers flexible hours, allowing you to work around your schedule while making a difference in students' educational experiences.Key Responsibilities:Work one-to-one with students who...


  • Leeds, Leeds, United Kingdom BigChange Full time

    Job OverviewThis is an exciting opportunity to kick-start your career in customer support with BigChange, a leading company that embodies leadership principles and values.We're looking for a talented individual who can join our fast-paced environment and drive customer satisfaction.The successful candidate will be based in our Leeds headquarters and work...


  • Leeds, Leeds, United Kingdom Permanent Futures Full time

    We are recruiting for a seasoned professional to fill the role of External Customer Support Specialist at Permanent Futures. In this critical position, you will serve as the primary point of contact for our customers, handling inquiries, resolving issues, and providing world-class support.As a successful External Customer Support Specialist, you must...


  • Leeds, Leeds, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is seeking a highly skilled Academic Support Specialist to provide one-to-one study skills and strategy support to Higher Education students.About the Role:This is a specialist role that requires experience in working with individuals with specific learning differences, ideally in higher or further education.The successful candidate will...


  • Leeds, Leeds, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is a dynamic organization dedicated to providing specialist support services. As a Specialist Support Professional, you will play a vital role in assisting Higher Education students with disabilities and mental health conditions through one-to-one support.About the Role:You will work closely with students to encourage coping strategies,...


  • Leeds, Leeds, United Kingdom Page Personnel Sales Full time

    About the RoleWe are seeking an experienced Customer Support Specialist to join our team in a global Financial Services company. Our company is committed to responsibly, securely, and safely connecting millions of people with their assets. As a key member of our team, you will provide exceptional support and solutions to customers, maintain client databases,...

  • Support Specialist

    1 day ago


    Leeds, Leeds, United Kingdom Opals Group Full time

    Opals Group is seeking a highly skilled Support Specialist - Customer Resolution to provide exceptional support to our customers.Salary: £25,000 per year.The ideal candidate will possess excellent communication skills, empathy, and problem-solving abilities.The role involves handling customer complaints, offering suitable alternatives, and ensuring...


  • Leeds, Leeds, United Kingdom Office Angels Full time

    Company OverviewThe Office Angels team is looking for a skilled Customer Service Support Specialist to join our dynamic team. As a Temporary Customer Experience Associate, you will play a vital role in providing exceptional customer service and support to our clients' customers.About the RoleWe are seeking a highly motivated and friendly individual with...


  • Leeds, Leeds, United Kingdom Rhodar Specialist Enabling Works Full time

    Operations Support SpecialistJob OverviewWe are seeking a highly skilled Operations Support Specialist to join our team at Rhodar Specialist Enabling Works. The successful candidate will be responsible for providing operational support to our team, ensuring the efficient delivery of our services. Key ResponsibilitiesProvide operational support to the team,...


  • Leeds, Leeds, United Kingdom Creative Support Ltd Full time

    Job Title: Care Support SpecialistWe are seeking a compassionate and motivated individual to join our team as a Care Support Specialist in Leeds. As a valued member of our team, you will play a vital role in providing a 24-hour personalised extra care service to older people with mental health needs.This is a diverse and stimulating role that offers the...


  • Leeds, Leeds, United Kingdom Rhodar Specialist Enabling Works Full time

    Rhodar Specialist Enabling Works is seeking a Purchasing Support Specialist to join our team in Leeds.Salary: £25,000-£30,000 per annum.We are a market leader in the asbestos removal, demolition, and land remediation industries, offering a range of services to major corporations.As a Purchasing Support Specialist, you will provide administrative support to...


  • Leeds, Leeds, United Kingdom This is an IT support group Full time

    Job Overview: We are currently recruiting for a Customer Service Specialist - Hospitality to join our team at Valor Hospitality Europe Limited. The successful candidate will provide exceptional service to our guests, handle customer inquiries, and process bookings efficiently. A key requirement of this role is the ability to work effectively in a team...


  • Leeds, Leeds, United Kingdom Rhodar Specialist Enabling Works Full time £22,500

    Are you a highly motivated individual looking for a challenging role in administration?We are seeking an experienced Temporary Junior Administrator to join our team at Rhodar Specialist Enabling Works, based in Leeds.About the RoleThis is a temporary position initially for 6 months with potential to go permanent after this. As a Junior Administrator, you...


  • Leeds, Leeds, United Kingdom Michael Page (UK) Full time

    Ambitious individuals who want to launch or advance their career in financial services can apply for this exciting role at Michael Page (UK).We offer an attractive estimated salary of £28,000 - £32,000 per annum, depending on experience.About the RoleAs a Customer Support and Solutions Specialist, you will be responsible for providing exceptional support...


  • Leeds, Leeds, United Kingdom Law Support Ltd Full time

    Law Support Ltd: An Exciting Opportunity for a Results-Oriented ProfessionalWe are seeking a highly skilled Corporate Law Support Specialist to join our Property team in Leeds. As a key member of the team, you will deliver high-quality secretarial support on a wide range of legal services.The successful candidate will have previous experience as a corporate...

  • Customer Support Lead

    2 weeks ago


    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job Title: Customer Support LeadWe are seeking a skilled Customer Support Lead to join our team at Fruition IT Resources Limited in Leeds. The successful candidate will lead a team of technical support specialists, championing the customer experience and driving continuous improvement.This role requires strong leadership and communication skills, with...


  • Leeds, Leeds, United Kingdom Law Support Ltd Full time

    We are looking for a highly skilled Company Secretarial Support Specialist to join our Corporate Department at Law Support Ltd.In this role, you will be required to provide administrative support to the fee earners, assisting with case management and supporting the team.The successful candidate will receive a competitive salary of £34,000 per annum, plus an...


  • Leeds, Leeds, United Kingdom Fruition IT Full time

    Key ResponsibilitiesWe are seeking a skilled Customer Support Manager to join our journey, taking responsibility for the overall customer experience on our bespoke software platform.You will champion the rebranding efforts in this space, driving continuous improvement and developing innovative processes to boost efficiency and customer satisfaction.Own and...