Customer Support Specialist
2 days ago
We are seeking a highly motivated Customer Support Specialist to join our team at Iwoca Ltd. In this role, you will be responsible for providing exceptional customer service to businesses across the UK.
As a Customer Support Specialist, you will be the primary point of contact for customers, answering their queries, and resolving any issues they may have. You will also work closely with our sales team to ensure that customers receive the best possible experience from us.
Key Responsibilities:
- Answering inbound calls, responding to emails, and handling web chats in a timely and professional manner
- Assisting customers with account queries, such as repayments, renewal requests, and other administrative tasks
- Working collaboratively with the sales team to pitch our services to new customers
- Liaising with multiple teams within Iwoca Ltd to achieve the best outcome for customers
Requirements:
- A passion for delivering excellent customer service and a real enthusiasm for helping SMEs
- Great time management and multitasking skills to adapt to changing customer needs
- To be a self-starter, taking ownership of customer relationships while collaborating with the team to reach group targets
- Excellent verbal and written communication skills, with a professional demeanor
- The ability to think creatively and put forward ideas to improve processes
Estimated salary: £25,000 - £35,000 per annum, depending on experience.
We offer a range of benefits, including flexible working, medical insurance, and share options.
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