Confidential Administrative Assistant

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job Summary

We are seeking a skilled Administrative Support Assistant to join our team at University Hospitals of North Midlands NHS Trust. As a key member of our administration team, you will play a vital role in ensuring the smooth operation of our outpatient clinics.

Your primary responsibilities will include providing administrative support to our clinic administrators, handling incoming calls, and communicating with patients and relatives to allocate appointments and resolve queries.

You will work closely with our Outpatient Department to develop a wide knowledge of our specialties, promoting effective communication and ensuring a good patient experience.

Additionally, you will be responsible for updating our system administrators on slot issues, patient queries, and providing feedback on allocated work. Your ability to work under pressure, prioritise tasks, and maintain a flexible approach will be essential in this role.

Main Duties

Some of your key duties will include:

  • Providing administrative support to clinic administrators
  • Handling incoming calls and resolving patient queries
  • Communicating with patients and relatives to allocate appointments
  • Updating system administrators on slot issues and patient queries
  • Providing feedback on allocated work

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people. We are proud of our facilities, teaching, and research, and are committed to creating a culture of inclusion and equality of opportunity.



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