Administrative Support Assistant

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

About the Role

We are seeking an experienced Administrative Support professional to join our team at University Hospitals of North Midlands NHS Trust. As an Administrative Support Assistant, you will play a vital role in ensuring the smooth operation of our outpatient clinics, working closely with the Clinic Administration teams to allocate appointments and manage patient queries.

Main Responsibilities

Key responsibilities of the role include:

  • Providing administrative support to the Clinic Administration teams, including managing appointments, patient queries, and correspondence.
  • Communicating effectively with patients, relatives, and external bodies, using tact and persuasive skills to resolve queries and issues.
  • Working closely with the Outpatient department to develop a wide knowledge of specialties and promote effective communication to ensure a good patient experience.
  • Coordinating and adjusting ongoing clinic appointments, ensuring that all available capacity is fully utilised.

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people. We are proud to offer a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. We create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are a motivated and organised individual with excellent communication skills, we would love to hear from you. Please see the attached Job Description and Person Specification for more information.



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