Emergency Call Handler
3 days ago
Job Summary
We are seeking highly skilled and dedicated individuals to join our team as Emergency Call Handlers in our North of Scotland Ambulance Control Centre. As an Emergency Call Handler, you will be the first point of contact for the public, providing life-saving advice and assistance to callers.
Key Responsibilities
- Answer emergency calls and provide effective life support, first aid, and medical advice where necessary
- Prioritize each call and liaise with ambulance crews on route to the emergency
- Deal with Police and other emergency services as required
- Work effectively under pressure and with minimal supervision
- Communicate effectively with the public and other stakeholders
Requirements
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and with minimal supervision
- Ability to prioritize and make decisions quickly
- Typing skills of at least 30 wpm with 90% accuracy
- Experience working with the public, preferably in a healthcare or contact centre environment
Training and Development
We will provide comprehensive training to ensure you have the skills and knowledge required to succeed in this role. This will include a 2-week training program and ongoing support and development opportunities.
Working Hours and Conditions
Full-time and part-time relief positions are available, including bank holidays, weekends, and unsocial hours. You will be required to work a variety of shift patterns, including day and night shifts, and may be required to travel to the North ACC.
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- The opportunity to make a real difference in the lives of others
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