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Emergency Call Handler

2 months ago

Scotland, United Kingdom Scottish Ambulance Service Full time

Job Summary

We are seeking highly skilled and dedicated individuals to join our team as Emergency Call Handlers at the East Ambulance Control Centre. As a key member of our team, you will be responsible for answering emergency calls, providing life-saving advice and assistance to callers, and working closely with ambulance crews and other emergency services.

Key Responsibilities

  • Answer emergency calls and provide prompt and professional assistance to callers
  • Work closely with ambulance crews and other emergency services to prioritize calls and provide effective life support and medical advice
  • Use critical thinking and decision-making skills to prioritize calls and make quick decisions in high-pressure situations
  • Communicate effectively with callers and other team members to ensure seamless communication and coordination
  • Work effectively under pressure and with minimal supervision

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and with minimal supervision
  • Ability to type at a minimum of 30 wpm with 90% accuracy
  • Experience working in a customer-facing role or in a healthcare setting
  • Ability to work flexible hours, including evenings, weekends, and bank holidays

Training and Development

We offer comprehensive training and development opportunities to ensure our team members have the skills and knowledge needed to succeed in this role. Our training program includes:

  • Initial training and induction
  • Ongoing training and development to enhance skills and knowledge
  • Opportunities for career progression and advancement

Working Arrangements

We offer a range of working arrangements to suit different needs and preferences, including:

  • Full-time and part-time relief positions
  • Flexible working hours, including evenings, weekends, and bank holidays
  • Opportunities for career progression and advancement

What We Offer

We offer a competitive salary and benefits package, including:

  • NHS pay band 3 salary
  • Opportunities for career progression and advancement
  • Comprehensive training and development opportunities
  • Flexible working arrangements