Customer Service Representative

2 weeks ago


Scotland, United Kingdom NHS Scotland Full time
Job Title: Call Handler

NHS Scotland is committed to promoting equality and diversity in our workforce and eliminating unlawful discrimination. Our goal is to have a truly representative workforce where each employee feels valued and able to contribute their best.

We welcome applications from all sections of society and will fully support disabled candidates, as well as those with long-term conditions or neurodivergent individuals, by making reasonable adjustments to our recruitment process.

Job Summary: We are seeking a skilled Call Handler to join our NHS Lothian Switchboard Team. As a Call Handler, you will be responsible for providing a high-quality and comprehensive Switchboard Service to support NHS Lothian.

Key Responsibilities:

  • Listen sensitively and communicate clearly and accurately with patients
  • Provide excellent customer service skills, with a focus on instilling confidence and professionalism in every call
  • Work flexibly, including evenings, weekends, and public holidays, with a mix of shifts over an 8-week rotation
  • Maintain concentration and accuracy in a fast-paced and sometimes challenging environment

Benefits:

  • 35 days annual leave (rising to 41) pro-rata, plus 8 days public holiday
  • Enhanced pay for working during out-of-hours periods
  • Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
  • NHS discounts on goods and services

Before applying, please ensure you carefully read the role requirements and meet all essential criteria in the Job Specification document. Please read the attached Job Pack for further information and details on expected timelines for the recruitment process.



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