Customer Service Representative
4 weeks ago
NHS Lothian is committed to fostering an inclusive and diverse work environment, where every employee feels valued and empowered to excel. As a Call Handler, you will play a vital role in providing exceptional customer service to our patients and stakeholders.
Key Responsibilities:
- Respond to incoming calls in a professional and courteous manner
- Provide accurate and timely information to callers
- Escalate complex issues to senior staff members as needed
What We Offer:
- A competitive salary of £24,647 - £26,763 (pro rata)
- A comprehensive benefits package, including shift enhancements for out-of-hours work
- Ongoing training and development opportunities to enhance your skills and career prospects
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Previous experience in a customer-facing role is desirable but not essential
Working Hours:
- 30 or 37 hours per week, negotiable
- Shifts will be rotated over an 8-week period to ensure a fair and manageable workload
Location:
- Lauriston Building, Edinburgh / St Johns Hospital
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