Customer Service Representative

4 weeks ago


Scotland, United Kingdom NHS Lothian Full time

NHS Lothian is committed to fostering an inclusive and diverse work environment, where every employee feels valued and empowered to excel. As a Call Handler, you will play a vital role in providing exceptional customer service to our patients and stakeholders.

Key Responsibilities:

  • Respond to incoming calls in a professional and courteous manner
  • Provide accurate and timely information to callers
  • Escalate complex issues to senior staff members as needed

What We Offer:

  • A competitive salary of £24,647 - £26,763 (pro rata)
  • A comprehensive benefits package, including shift enhancements for out-of-hours work
  • Ongoing training and development opportunities to enhance your skills and career prospects

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Previous experience in a customer-facing role is desirable but not essential

Working Hours:

  • 30 or 37 hours per week, negotiable
  • Shifts will be rotated over an 8-week period to ensure a fair and manageable workload

Location:

  • Lauriston Building, Edinburgh / St Johns Hospital


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