Control Centre Team Leader

3 weeks ago


Scotland, United Kingdom Scottish Ambulance Service Full time

Join the Scottish Ambulance Service as a Duty Supervisor

Position Overview

We are offering a permanent full-time opportunity for a Duty Supervisor at our Ambulance Control Centre. This role involves working 37 hours per week, including shifts, and leading a dedicated team of dispatchers and call handlers.

Salary Range

The position offers a competitive salary between £30,229 and £37,664 (AfC Band 5), with additional compensation for unsocial hours.

Role Responsibilities

As a Duty Supervisor, you will be responsible for:

  • Overseeing the operations of the Ambulance Control Centre.
  • Managing a team that responds to emergency calls and coordinates with healthcare professionals.
  • Ensuring compliance with data protection regulations and understanding of GDPR.

Candidate Requirements

The ideal candidate will possess:

  • A solid understanding of ACC systems and SAS policies.
  • Completion of all mandatory training.
  • A commitment to staff wellbeing and patient safety, reflecting the values of the Scottish Ambulance Service.

Working Hours

Please note that NHS Scotland is transitioning to a 37-hour work week, effective from April 2024, with no change in salary. Some service areas may require temporary adjustments to accommodate this change.

Commitment to Diversity

The Scottish Ambulance Service is dedicated to promoting equality and diversity within our workforce. We encourage applications from all sectors of society to ensure a representative and respectful workplace.



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