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Substitute House Coordinator

3 months ago

Scotland, United Kingdom McCarthy and Stone Full time

Are you passionate about providing exceptional service to residents?

Do you thrive in a dynamic environment where problem-solving and multitasking are essential?

Do you enjoy planning and hosting community events?

McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering various shifts across our properties in the West of Scotland.

Working Hours: Flexible hours to be arranged with the Operations Manager.

Compensation: £13.37 per hour

Additional Benefits: Mileage reimbursement, group personal pension, life insurance, medical assessments, comprehensive training, opportunities for career advancement, and the chance to work in stunning locations.

Role Overview:

We are in search of a customer-focused House Manager who embodies the high standards of service we are known for. This role is multifaceted, involving front-of-house management, facility oversight, event planning, and customer engagement.

Key Responsibilities:

  • Assisting residents in acclimating to their new living spaces.
  • Delivering a professional front-of-house experience and warmly welcoming all guests.
  • Being accessible to residents for support, guidance, and assistance as needed.
  • Fostering effective communication between residents, their families, and our service partners.
  • Overseeing the maintenance of the property’s grounds and gardens to ensure a safe and pleasant environment.
  • Responding to emergencies with professionalism and composure.
  • Encouraging social engagement and helping residents fully enjoy their retirement experience.

Ideal Candidate Profile:

  • Strong communication skills coupled with a proactive attitude.
  • Significant experience in a customer service-oriented role.
  • A professional demeanor with a commitment to high-quality service.
  • Reliability and flexibility to manage out-of-hours calls and emergencies.
  • Ability to thrive in a busy, varied role where each day presents new challenges.
  • Resilience and effective problem-solving skills.
  • Basic awareness of Health and Safety regulations is advantageous.
  • Proficiency in computer applications, including Microsoft Word and Outlook.
  • Current or previous first aid qualifications are a plus.

As part of McCarthy & Stone Management Services, a rapidly growing national organization, you will receive the support necessary to achieve your career aspirations.

Why Join Us?

McCarthy Stone has been recognized as an outstanding workplace. This role is not only rewarding but also allows you to make a meaningful impact on the lives of older adults.

Could this opportunity be the right fit for you?