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Complaints Resolution Specialist

2 months ago

Gravesend, United Kingdom Diamond Search Recruitment Ltd Full time

Exciting Opportunity:

We are currently working with Diamond Search Recruitment Ltd to find a dedicated Complaints Handler to join their team.

Key Responsibilities:

  • Acknowledge and manage client service issues following established procedures
  • Investigate customer complaints thoroughly by liaising with clients and internal teams
  • Resolve all complaints promptly with a focus on customer satisfaction
  • Maintain professionalism and efficiency in all interactions

Requirements:

  • Excellent attention to detail and communication skills
  • Previous experience in a regulated complaints environment
  • Ability to work independently and prioritize tasks effectively
  • Strong customer service skills and administrative abilities

Benefits:

  • Generous holiday allowance and sick pay scheme
  • Private healthcare and workplace pension options
  • Discounts on legal services for staff and their families

About the Role:

This is an excellent opportunity for a skilled Complaints Handler to join a reputable law firm and contribute to the delivery of exceptional customer service.