Dedicated Customer Professional
4 months ago
**Location**: Gravesend, Kent, United Kingdom
- **Earnings**: £28000.00 to £32000.00
**6 Month Fixed Term - Dedicated Customer Professional**
**Gravesend**
We have an exciting opportunity for you to join our team as our **Dedicated Customer Professional, **based at our European Head office in Gravesend, Kent.** **Joining us on a Fixed Term Basis, (Monday - Friday 8.30 - 5.30pm), you will receive a **competitive salary**.
**Moove **is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.
**In return for joining us as our Dedicated Customer Professional you will receive**:
- Competitive Salary
- 25 days holiday plus bank holidays annually (pro-rata)
- Contributory pension scheme (company match up to 7%)
- Life Assurance 4x basic salary
- Lifeworks EAP ad Perks
- Free Parking
As our **Dedicated Customer Professional**, you will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries.
**Responsibilities as our** **Dedicated Customer Professional are to**:
- Manage and oversee customer deliveries
- Be the first point of contact for all customer requests, respond to customers within agreed time scales.
- Proactive communication to keep customers informed
- Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded.
- Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers.
- Investigate complaints, monitor and challenge for preventative measures.
- Challenge processes to ensure we constantly improve
- Process Customer Orders and checking colleagues order entry.
- Process and resolving Customer Complaints in a timely manner
- Understanding, communicating and processing promotional deals.
- Contact customers who regularly order and haven’t ordered in their usual timeframe, or ordering outside their usual buying pattern
- Proactively contact customers to ensure they are aware of any offers that are running, or any products in our portfolio they are not currently purchasing.
**Essential Skills required of our Dedicated Customer Professional**:
- 2-3 years previous experience in a demanding customer service environment
- IT proficient in MS package, intermediate to advanced in Excel
- Ability to work in a fast-changing, dynamic environment
- Fluent in English both written and spoken
- Excellent communication skills - a relationship builder
- Active listening skills
- Ability to deliver difficult messages positively
- Ability to give and receive feedback positively
- Process driven and able to adopt and utilise to best advantage
- Proactive attitude
**Desirable Skills**
- Additional language spoken, in particular French, Spanish and/or Portuguese
- Experience of working with SAP and Salesforce
- Experience of complaint handling through to resolution
- International business understanding and/or experience
-
Dedicated Customer Professional
5 months ago
Gravesend, United Kingdom Moove Europe Full time**Dedicated Customer Professional** **Gravesend** We have an exciting opportunity for you to join our team as our **Dedicated Customer Professional,**based at our European Head office in Gravesend, Kent.**Joining us on a full time, permanent basis (Monday - Friday 8.30 - 5.30pm), you will receive a **competitive salary**. **Moove**is a leading provider...
-
Dedicated Care Professional
1 week ago
Gravesend, Kent, United Kingdom Prestige Nursing & Care Full timeAbout the RoleWe are seeking a skilled and compassionate Complex Care Assistant to join our team at Prestige Nursing & Care Dartford.Key ResponsibilitiesAs a Complex Care Assistant, you will provide high-quality care and support to individuals with varying needs in their own homes.Key skills and experience required include:Enteral/PEG feedingOral...
-
Dedicated Care Professional
2 weeks ago
Gravesend, Kent, United Kingdom Prestige Nursing & Care Full timeAbout the Role:We are seeking a compassionate and skilled Care Assistant to join our team at Prestige Nursing & Care Dartford. As a Care Assistant, you will play a vital role in providing high-quality care to our clients in their own homes.Key Responsibilities:Assist clients with daily living activities, such as personal care and medication...
-
Gravesend, United Kingdom Simply Education Ltd Full timeWe are seeking an exceptional Primary Teacher to join our forward-thinking and inclusive primary school in Gravesend. As a dedicated educator, you will have the opportunity to teach KS1/KS2 students and make a lasting impact on their educational journey.About Us:At Simply Education Ltd, we pride ourselves on providing an excellent education for all students....
-
Customer Service Representative
2 weeks ago
Gravesend, Kent, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Colleague at Tesco. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key Responsibilities• Provide outstanding customer service, ensuring that every customer...
-
Customer Service Representative
3 weeks ago
Gravesend, Kent, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Colleague at Tesco. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key Responsibilities• Provide outstanding customer service, ensuring that every customer...
-
Customer Service Representative
4 weeks ago
Gravesend, Kent, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Colleague in our Gravesend Riverview Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that every...
-
Customer Service Representative
4 weeks ago
Gravesend, Kent, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Colleague in our Gravesend Riverview Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that every...
-
Customer Service Assistant
5 months ago
Gravesend, United Kingdom EG Group Full time**Role**:Customer Service Assistant **Location**:Gravesend, DA12 4TN **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Cleaning Professional
2 weeks ago
Gravesend, Kent, United Kingdom beBee Professionals Full time £18,000 - £25,000beBee Professionals is seeking a dedicated Cleaning Professional to maintain cleanliness and hygiene in various residential and commercial spaces. Key responsibilities include:Key Responsibilities:Clean and sanitize designated areas, including offices, restrooms, and common areas.Follow specific cleaning schedules and routines.Ensure the proper use of...
-
Customer Service Assistant
5 months ago
Gravesend, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Gravesend, DA12 4TN **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Housekeeping Professional
2 weeks ago
Gravesend, Kent, United Kingdom Randstad Construction & Property Full time**Job Title:** Housekeeping Professional**Location:** UKWe are seeking a dedicated Housekeeping Professional to join our client's team. The ideal candidate will have previous experience in a cleaning role, possess the ability to work efficiently, and demonstrate flexibility to work evenings as needed.**Responsibilities:**Perform cleaning duties including...
-
Housekeeping Professional
2 weeks ago
Gravesend, Kent, United Kingdom Randstad Construction & Property Full timeJob Title: Housekeeping ProfessionalLocation: GravesendWe are seeking a dedicated Housekeeping Professional to join our client's team in Gravesend. The ideal candidate will have previous experience in a cleaning role, possess the ability to work efficiently, and demonstrate flexibility to work evenings as needed.Responsibilities:Perform cleaning duties...
-
Block Management Professional
3 weeks ago
Gravesend, Kent, United Kingdom Next Chapter Talent Limited Full timeBlock Manager OpportunityNext Chapter Talent Limited is seeking a skilled Block Manager to join their team in Northfleet, Kent. As a reputable boutique property specialist, they offer a unique work environment that prioritizes comfort, happiness, and flexibility.Key Responsibilities:Deliver exceptional Property Management services, ensuring a seamless...
-
Block Management Professional
3 weeks ago
Gravesend, Kent, United Kingdom Next Chapter Talent Limited Full timeBlock Manager OpportunityNext Chapter Talent Limited is seeking a skilled Block Manager to join their team in Northfleet, Kent. As a reputable boutique property specialist, they offer a unique work environment that prioritizes comfort, happiness, and flexibility.Key Responsibilities:Deliver exceptional Property Management services, ensuring a seamless...
-
Customer Service and Team Lead
4 weeks ago
Gravesend, Kent, United Kingdom Marie Curie Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Manager to join our team at Marie Curie. As a Retail Manager, you will be responsible for leading our retail operations, driving sales and stock generation, and providing exceptional customer service.Key ResponsibilitiesLead and manage a team of staff and volunteers to achieve sales and...
-
Customer Service Representative
1 week ago
Gravesend, Kent, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and passionate Customer Service Representative to join our team at Tesco Gravesend Perry St Express. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer...
-
Academic Support Professional
1 week ago
Gravesend, Kent, United Kingdom The Mill Hill School Foundation Careers Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our academic support team. As an academic support professional, you will play a vital role in helping students achieve their full potential.Key ResponsibilitiesProvide academic support to students in a dynamic and collaborative environmentWork closely with teachers and other...
-
Education Professional
2 weeks ago
Gravesend, Kent, United Kingdom Academics Ltd Full timeJob OpportunityWe are seeking a dedicated and passionate educator to join our team at Academics Ltd.About the RoleThe successful candidate will have the opportunity to inspire young minds and foster creativity in a vibrant and dynamic learning environment.Key ResponsibilitiesDeliver engaging and interactive lessons to studentsDevelop and implement curriculum...
-
Customer Team Leader
5 months ago
Gravesend, United Kingdom Coop Full time**Customer Team Leader** - Location: 14-18 Perry Street, Northfleet, Gravesend, DA11 8QU- Pay: £12.10 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings from 6am (store opening), afternoons, late evenings until 10:30pm (store closing) and weekends, to be discussed at...