IT Support Specialist

4 weeks ago


Gravesend, United Kingdom ellenor Hospice Full time
About the Role

We are seeking a skilled IT Support Engineer to join our team at ellenor Hospice. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our staff.

Key Responsibilities
  • Collaborate with our IT Support Multi Services Provider to maintain and resolve IT issues in a timely manner.
  • Escalate problem tickets and service needs, coordinating resolution with the IT MSP, business application vendors, and other third-party service providers.
  • Manage the build and management life cycle of Desktop, Laptop, and mobile devices, ensuring accurate inventory and stock availability.
  • Support user account administration for restricted and closed internal systems.
  • Assist with Subject Access Request fulfilment, incident investigation, resolution, and preventative recommendation tasks.
  • Support the installation, maintenance, and updating of structured cabling and associated patching.
Requirements
  • A Full UK driving license and access to your own vehicle.
  • Hold A-level or equivalent qualifications, have completed a Level 3 apprenticeship, or have equivalent professional experience.
What We Offer

We offer a comprehensive benefits package, including a pension scheme, employee assistance program, discount schemes, generous annual leave allowance, and more. As a member of our team, you will have opportunities for professional development and growth.

ellenor Hospice is a hospice charity providing palliative and end-of-life care within the local community. We value inclusivity and focus on providing high-quality services with compassion and care.



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