Customer Service Coordinator

7 months ago


Gravesend, United Kingdom Moove Lubricants Full time

**Customer Service Coordinator**

**Gravesend**

We have an exciting opportunity for you to join our team as our **Customer Service Coordinator, **based at our European Head office in Gravesend, Kent.** **Joining us on a full time, permanent basis (Monday - Friday 8.30 - 5.30pm), you will receive a **competitive salary**.

**Moove **is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.

**In return for joining us as our Customer Service Coordinator you will receive**:

- Competitive Salary
- 25 days holiday plus bank holidays
- Contributory pension scheme (company match up to 7%)
- Life Assurance 4x basic salary
- Lifeworks EAP ad Perks
- Free Parking

The **Customer Service Coordinator** for Moove’s Industrial team has direct responsibility for delivering target driven results and leading their team to deliver excellent customer service and sales support. In this role you will have 4 direct reports.

**Responsibilities as our** **Customer Service Coordinator are to**:

- Motivate and oversee the team to carry out day-to-day operations and agreed processes
- Own internal processes relevant to the role within Customer Service, re-working where necessary to ensure maximum efficiency
- Provide the team with daily objectives and set clear team goals.
- Identify training needs and provide coaching to your team.
- Set the team and individual KPI’s, support and manage team performance.
- Allocate and redistribute workload amongst the team where necessary.
- Investigate root cause to complaints and escalate to relevant touchpoints to seek resolution and preventative actions
- Carry out regular one-to-one appraisals with your team.
- Experience of conflict management
- Support department manager, Department Coordinator and Sales Team as required.
- Attend colleague, customer, and supplier meetings, both internal and occasionally external
- Manage and extract data, and generate reports for both distributing and presenting

**Essential Skills required of our Customer Service Coordinator**:

- Previous experience in a successful customer service role
- Sound knowledge of Microsoft programmes including Outlook, Excel and Word
- Team Leader or Line management experience
- Experience of setting KPI’s and supporting team performance to high standards.
- A target driven attitude an advantage
- Ability to plan and prioritise workloads accordingly, experienced in multi-tasking in a fast paced environment
- Highly effective and clear communicator with active listening skills
- Process driven and highly organised
- Ability to work in a fast-changing environment

**Desirable Skills**
- Additional language spoken, in particular French, Spanish and/or Portuguese
- Industry knowledge
- Experience of conflict management



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