Service Coordinator
5 months ago
**Role**:Customer Service Centre - Coordinator
**Location**:Gravesend, Kent
**Salary**:£23,000 - £25,000 per annum
**Hours**: Mon - Fri, 45 hours. (plus on call weekends).
Have you got experience working in a fast paced environment?
Are you familiar with scheduling works or jobs?
Metcor Environmental is a leading commercial drainage company in the UK, seeking an organised Coordinator to support the customer service desk and liaising with our engineers as part of our Rapid Response team.
In return the client is offering a salary of up to **£24,000 p/a **plus on call bonuses with OTE £28000-£29000 per annum.
**Key responsibilities**:
- Answering the telephone calls from our drainage engineers, customers, and colleagues
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs.
- Provide assistance to drainage engineers when they are on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed
The ideal Coordinator will have had previous experience working in a fast-paced environment, a confident telephone manner and ideally worked with scheduling jobs.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Gravesend (required)
Work Location: In person
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