Customer Service Coordinator
1 week ago
Job Title: Customer Service Coordinator
Location: (Location not specified)
Job Type: Full-time/Part-time
Experience: Not Specified
Salary: £16.00 per hour
Description:
We are looking for a skilled Customer Service Coordinator to join our team. The ideal candidate will have experience in customer-facing roles and be able to provide exceptional customer service.
Duties and Responsibilities:
- Provide first-level support for all business-related issues and second-line support to customers logging "How do I..." calls relating to certain standard applications
- Own and manage incidents and issues through to completion
- Log, assign, and update call records with all relevant information and track through to closure
- Work collaboratively with other departments to ensure efficient and effective resolution of customer issues
Requirements:
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Strong problem-solving skills and attention to detail
- Experience in customer-facing roles
- Proficient in the use of Microsoft Office Suite
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