Field-Based Neighbourhood Services Coordinator
7 days ago
We are seeking a highly skilled and experienced Field-Based Neighbourhood Services Coordinator to join our Neighbourhood Services team in the Rossendale area. This exciting opportunity will allow you to work closely with residents, local partners, and multi-agency teams to deliver high-quality tenancy management services.
About UsTogether Housing is one of the largest housing associations in the North of England, managing over 38,000 homes across the region. As a non-profit organisation, we invest any surplus funds back into the company to benefit our residents and local communities.
Salary and BenefitsThe successful candidate can expect a competitive salary of £29,582 per annum, rising to £34,437 on the annual pay scale, as well as a range of benefits including:
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- Hybrid working arrangement, dividing time between field work and home-based tasks
- Opportunities for technical, professional, and personal development training
- Attractive pension schemes, including Local Government Pension Scheme (LGPS)
- Health and wellbeing benefits, including access to GPs
This role will involve providing advice and assistance to residents on all housing matters, including information on legal rights, responsibilities, and welfare concerns. You will also be responsible for showing customers around empty properties, carrying out lettings in accordance with our policies and procedures, and being the point of contact for housing management services on your patch.
Required Skills and QualificationsTo be successful in this role, you will need to have:
- Full UK driving licence and access to a car
- Experience and knowledge of housing/lettings or ideally social housing
- Demonstrated experience in dealing with the public, both in person and over the phone, and handling sensitive situations
- Excellent face-to-face customer service skills and ability to handle confidential information
- Self-motivation and a solution-focused approach to working with customers and stakeholders
- Personal resilience to manage a fast-paced and demanding role
Please note that this position is subject to a Full Criminal Disclosure check. We reserve the right to close this vacancy early if sufficient numbers of applicants are received.
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