Senior Business Administrator

2 weeks ago

Rawtenstall, United Kingdom Medequip Assistive Technology Ltd Full time

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field

Join us as our new Senior Business Administrator at Medequip Connect and let us empower you to truly make a difference.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

**Who are Medequip Connect?**

Medequip Connect provide services to over 41,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

We are in an exciting period of change and growth and are looking for the right person to join us on our journey.

**About the role**

As the Senior Business Administrator for Medequip Connect, you will be pivotal in providing administration support for all business processes and customer relationship work.

Your day-to-day responsibilities will include, but not be limited to:

- Being the first point of contact for customers for the senior management team
- To administer and manage complaints, compliments, and feedback.
- To manage and maintain Medequip Connect’s corporate communications.
- To maintain and administer the contract registers, risk register and assessments, policies and procedures. Ensuring that task assignment and deadline management is provided throughout.
- To be the lead for Medequip Connect’s compliance with the TEC Services Association’s (TSA) and Quality Standards Framework (QSF)
- To manage updates to the company’s Business Continuity Plan (BCP)
- Act as project coordinator during the implementation of new contracts.
- To support administration of data protection for Medequip Connect, liaising with Medequip’s DPO and all relevant external bodies, when required.
- Collate performance information and prepare reports for the Head of Medequip Connect and the senior leadership team.
- Support facilities management by ensuring all contractual documentation is maintained effectively.
- To support Connect improvements to achieve accreditation and compliance through audit, review, and implementation of change.
- Support expansion of TEC services and successful mobilisation of contracts.

**About you**

Above all, you will identify and align with our company values:

- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.

**Qualifications and experience required.**
- Educated to A Level, higher education or degree level.
- Knowledge and understanding of CRM, improving customer journeys, and managing multiple communication streams.
- Full UK Driving Licence.
- Experience managing contract registers, policies & procedures, risk assessments, and customer records.
- Comprehensive knowledge and usage of all MS Office packages.

**What we offer**
- Continued professional development, training and learning support.
- Free DBS check
- Pension and healthcare schemes
- Life assurance
- Cycle to work scheme.
- Care First Employee Assistance Programme including free counselling.
- Free uniform

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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