Customer Experience Director

3 weeks ago


Northampton, Northamptonshire, United Kingdom Connecting Education Full time
About the Role
We are seeking a highly skilled and motivated individual to lead our Customer Experience team at Connecting Education. As a Learning Solutions Manager, you will be responsible for developing and executing strategies to deliver business objectives and drive sales growth. This is an exciting opportunity to work with a dynamic team, leveraging your expertise in education and customer experience to create impactful solutions for schools and learners worldwide.

The successful candidate will have a strong track record of leadership, excellent communication skills, and the ability to adapt to changing priorities. Key responsibilities include leading the telemarketing team, managing external agencies, optimizing lead nurturing processes, and providing regular reports on campaign success. You will also play a key role in shaping the company's vision and contributing to its mission to become carbon-neutral.

The package includes a competitive salary of £30,000, flexible working arrangements, comprehensive benefits, and opportunities for professional development and career advancement.

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